Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• Security features and user authentication
• Session management
• Load balancing
• Remembering your privacy preferences

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences and settings:

• Language preferences
• Location settings
• Display preferences
• Custom dashboard layouts

2.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

• Pages visited and time spent
• Traffic sources
• Device and browser information
• Error tracking and performance monitoring

2.4 Marketing Cookies

These cookies help us deliver relevant advertisements and measure campaign effectiveness:

• Targeted advertising
• Conversion tracking
• Retargeting campaigns

3. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

• Analytics: Google Analytics for website usage analysis
• Payment Processing: Secure payment gateways
• Customer Support: Help desk and chat services
• Security: Fraud prevention and security services

4. Cookie Management

You have control over cookies through your browser settings. You can:

• View what cookies are stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies from being placed
• Clear cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of our website and limit your user experience.

5. Cookie Consent

When you first visit our website, we will ask for your consent to use non-essential cookies. You can withdraw your consent at any time by adjusting your cookie preferences or contacting us directly.

6. Data Protection

Cookies may collect personal information as defined by POPIA. We process this information in accordance with our Privacy Policy and applicable data protection laws. We do not use cookies to collect sensitive personal information without your explicit consent.

7. Retention Periods

Cookies have different lifespans depending on their purpose:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until deleted or expired (typically 30 days to 2 years)
• Analytics Cookies: Usually expire after 26 months

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the "Last updated" date.

9. Contact Us

If you have questions about our use of cookies or this policy, please contact us:

10. Browser-Specific Instructions